Comments on: Now here’s a little story I’ve got to tell

By: Grandmother

Grandmother — Thu, 03 Sep 2009 02:54:43 +0000

I can’t believe you are going to give up the early Toys R, US look for a more conventional look AND downsize from 4 play rooms to 3…but I digress.
Let’s hear it for Good Customer service! It’s a good thing they don’t have a brick and mortar site cuz I would have to put down my Mai-Tai, put on my sandals and ask the pool boy to save my chaise lounge and go over and give them a piece of my mind. Aloha

By: Julie

Julie — Fri, 25 Jan 2008 07:36:21 +0000

I say go for IKEA too. Washable covers, but still look and feel grown up.

By: Tiffany

Tiffany — Thu, 24 Jan 2008 18:36:48 +0000

I’m all for IKEA Thanks for the warning, I also fired off a snippy little email to the company just for being asshats!

By: Aunt Raina

Aunt Raina — Wed, 23 Jan 2008 18:21:38 +0000

I also sent them an email. I referred them to your blog site and suggested they read your entry. I also informed them I would not shop with them. I get their catalogs also.
Have consided buying things from time to time. Not anymore!

By: Deanna

Deanna — Wed, 23 Jan 2008 17:47:14 +0000

So noted, will not be shopping there!

Oh, you know who has bad customer service. Toys R’ Us! Seriously! They have a “no receipt, no return” policy, which I can understand at a certain level (since they have probably been burned in the past by people), but when I called them to see if I could return a Dora Chutes ‘n Ladders game that Ane received for her birthday from friends (and she’d already gotten the game for Christmas), I was told no. EVEN though it has a sticker on it stating: “Exclusively available at Toys R’ Us!” They don’t even have a customer service email link on their website – you have to call their 1-800 number to complain about anything.

So, anyone want a Dora Chutes ‘n Ladders game?

And furniture-wise, when you have small children, you can almost never go wrong with IKEA.

By: Darren

Darren — Wed, 23 Jan 2008 17:20:19 +0000

Thanks for the warning. I can’t believe a manufacturer wouldn’t give parts like that. They’re idiots.

By: Kemp

Kemp — Wed, 23 Jan 2008 15:42:05 +0000

The lack of customer service anymore annoys me to no end… and I copied what Aunt Bean did above and emailed them to say I would never shop their two Chicago-area locations or the website.

Schmucks.

By: Redneck Mommy

Redneck Mommy — Wed, 23 Jan 2008 15:24:43 +0000

Make sure you email them the link so they know what ass hats they are.

And I’m currently looking to spend money on furniture for my home. Guess where I won’t be shopping? Thanks for the tip.

(By the way, my son ripped the door off my television cabinet and I was able to find a suitable hinge at a Home Depot. It doesn’t match the other door hinge, but the doors hang straight now…Maybe try that since the HOME DECORATOR people are complete morons when it comes to customer service.)

By: Aunt Bean

Aunt Bean — Wed, 23 Jan 2008 15:12:48 +0000

I emailed them and told them that beacuse I had read your review, I would not be shopping with them EVER! I think we should all do this, then they can see the true power of word-of-mouth.

By: Becky

Becky — Wed, 23 Jan 2008 15:05:29 +0000

Thanks for the warning. I’m working on an customer non-service post too.