Comments on: Look at what’s happened to me

By: Kizz

Kizz — Sun, 27 Jan 2008 05:32:58 +0000

Please never forget that it’s not the fault of the customer service rep. NEVER forget. Now, a really good rep will say, “I know this is frustrating and I don’t understand it myself but I’ve done all I can do and I will absolutely make your concerns known to the people who do make the policy. I’m really sorry that I can’t fix this myself.” Getting a rep that good is rare but it does happen. Getting yourself some back up in the form of other letter writers is the best way to get action, as you have proved! However, a grudging “one time exception” is still a load of hooey that won’t get me patronizing any of their establishments any time soon. Thanks for the heads up!

By: Rattling The Kettle

Rattling The Kettle — Sun, 27 Jan 2008 03:52:34 +0000

Good for you!

Starbucks service is hit-or-miss. Goes with the territory of having 15,000 stores. You can’t train everyone the way you’d like to.

By: Amy

Amy — Fri, 25 Jan 2008 21:28:34 +0000

How cool that they made that “one time exception” although I wonder how often they are told to absolutely refuse unless someone makes a big fuss in which case make them feel special and say it’s a “one time thing” to placate them. I often feel i’m being placated with things like that but in the end who cares as long as it gets fixed.

By: Sarah, Goon Squad Sarah

Sarah, Goon Squad Sarah — Fri, 25 Jan 2008 20:54:04 +0000

You know, if I was up at 5:00 am like Becky I could be getting some of these.

Wait – I WAS up at 5:00 am. Why wasn’t I reading blogs?

Oh right, vomit.

By: Deanna

Deanna — Fri, 25 Jan 2008 18:37:13 +0000

Starbucks is often good with their customer service. Once, before children, I was on my way to work and stopped for a frappucino. The barista was chatting with a customer who she knew well and was holding the customer’s 18 month old son – who managed to reach over and lock out the cash register. Oops. They got started on my drink while they tried to get the register fixed (they ended up having to reboot it), and it was just getting online as they handed me the frappucino. I was getting out my wallet when the barista waved me off. “No, the drink’s on us. Thanks for being patient.” It made my day, and I still remember it.

I’m glad you FINALLY got the customer service that you needed!

By: croutonboy

croutonboy — Fri, 25 Jan 2008 18:11:28 +0000

It’s the Theme from the Greatest American Hero, right?

By: Becky

Becky — Fri, 25 Jan 2008 12:59:34 +0000

Believe It or Not, Joey Scarbury, 1981.

Good for you for getting an exception to customer service (vs. exceptional customer service). One of the bloggers I mentioned (A Deaf Mom Shares Her World) was on the news about her Steak ‘n Shake incident. I’m still negotiating with the Nightmare in Norway folks.

Whee.